Is this consultation call really free?
Yes, this call is free 100% – no strings attached.
How do I book my free 50-minute consultation?
You can book in 4 simple steps.
- Step #1: choose one of the care guides on this page (scroll up)
- Step #2: click on “book” button to view their availability
- Step #3: choose the day and time that work for you
- Step #4: fill in your details and submit
Can I take this call on WhatsApp?
All 50-minute consultation calls take place over Zoom. You can choose to have an audio-only call, if you wish, by turning off your camera. We currently do not support WhatsApp calls as it is unavailable in some countries.
Do you share my details with the Ministry of Health or anyone else?
Absolutely not. Your entire relationship with Ayadi, including that with your therapist, is 100% confidential. We do not share any details about you or any of your conversations with us outside of Ayadi.
Can I book a consultation call for someone else?
Yes, you can. As long as they are over 18 years of age or older. If they are under 18 years old, we require a written parental consent form – please contact us.
I booked an appointment, when will I receive the zoom link to the session?
As soon as you book your appointment, a confirmation email is sent to the email address you provided on the form.
I booked an appointment, but I didn’t receive the zoom link to the session?
Please make sure that you have provided the correct email address. In some cases, the email may land in your spam or junk folder – check there as well.
Can I cancel or reschedule my appointment?
Of course. If you cannot join the session, we ask that you either cancel or reschedule by clicking on the cancel / reschedule button in the confirmation email you received after booking your appointment.
What time is my scheduled call?
The booking confirmation email contains your appointment details such as the date and time of your booking.
Is this a therapy session / Will I be diagnosed in this session?
The consultation call is designed to:
- Introduce you to Ayadi and explain how therapy works
- Understand your needs and work with you on a set of goals
- Match you with one of our qualified therapists
That said, this call is not a diagnosis or a therapy session.
Do you have one Arabic speaking therapist?
We actually have more than 45 Arabic-speaking therapists who provide therapy sessions on Ayadi. For consultation calls, Haneen Abo Shawish is currently handling all clients.
Got any other questions? Let us know.