Privacy Policy

Information We Collect

When you create an account, we collect basic information such as your name, email address, phone number, and date of birth, along with information you choose to share to help us match you with the right therapist.

We also collect limited technical data about how you use the platform, such as device type and app usage information, to improve the service and keep it reliable.

How We Use Your Information

We use your information to operate the platform, match you with therapists, schedule sessions, process payments, send service-related notifications, and improve your experience.

We do not sell your personal data, and we never use the content of your sessions for marketing purposes.

Confidentiality of Sessions and Encryption

Your sessions with your therapist are confidential. Video calls and text conversations are transmitted over encrypted channels, and your data is stored under strict security standards.

No one other than your therapist has access to the content of your sessions, except where disclosure is required by law — for example, when there is an imminent risk of harm to you or to others.

Data Retention and Your Rights

We retain your data for as long as your account is active and for the period needed to provide the service or meet our legal obligations.

You have the right to request access to your data, ask for corrections, or request deletion. You can make these requests through the contact channels listed below.

Third Parties

We work with trusted service providers for limited purposes such as payment processing, cloud hosting, and analytics. These providers are contractually required to protect your data and may not use it for any other purpose.

We may share aggregated, non-identifying data to improve the service or support research.

Contact Us

If you have any questions about this policy or how we handle your data, you can write to us at privacy@ayadihealth.co and we will respond as soon as possible.